Privacy & Booking Policy

1. Introduction

Welcome to Dr Mais Medical Aesthetics. Your privacy and trust are important to us. This Privacy and Booking Policy outlines how we collect, use, and protect your personal information, as well as the terms and conditions related to making and managing bookings through our website.

2. Privacy Policy

2.1. Information We Collect

We may collect the following types of personal data:

  • Name

  • Contact details (email address, phone number, address)

  • Booking preferences

  • Payment information (processed via secure third-party services)

  • Any other information you provide voluntarily (e.g., notes, preferences)

2.2. How We Use Your Information

Your information is used to:

  • Confirm and manage your bookings

  • Respond to inquiries and provide customer support

  • Improve our website and services

  • Send appointment reminders or updates

  • Comply with legal obligations

2.3. Data Protection and Security

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

2.4. Third-Party Services

We may use third-party providers (such as payment gateways or booking platforms) to facilitate our services. These providers are required to protect your information under similar privacy standards.

2.5. Cookies and Analytics

Our website may use cookies to enhance user experience and collect anonymous analytics data. You may adjust your browser settings to disable cookies.

2.6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Withdraw consent to data processing at any time

To exercise your rights, please contact us at info@drmais.com.au.

3. Booking Policy

3.1. Booking Process

Appointments can be booked via our online platform, email, or phone. Confirmation will be sent once your appointment is successfully scheduled.

3.2. Deposit and Payment

A non-refundable deposit of $50 may be required to secure your booking. Full payment is due upon service completion unless otherwise agreed.

3.3. Cancellations and Rescheduling

  • Cancellations must be made at least 48 hours in advance to avoid fees.

  • Late cancellations may incur a fee or forfeit the deposit.

  • No-shows may be charged the full service amount.

3.4. Running Late

Please arrive on time. Clients arriving more than 10 late may need to reschedule, and a late fee may apply.

3.5. Changes by Us

We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. Clients will be notified as soon as possible and offered a suitable alternative.

4. Contact Us

If you have any questions about our Privacy or Booking Policy, please reach out to us at:

Dr Mais Medical Aesthetic info@drmais.com.au